Job Details
The Quality Assurance (QA) Manager is responsible for the development, implementation, and continuous improvement of the company’s Quality Management System (QMS) across both manufacturing and field service operations. This leadership role serves as the strategic architect of the organization's quality infrastructure, requiring the unique ability to ensure strict code compliance for highly engineered leak sealing enclosures and high-risk field operations (including hot tapping, bolting, and valve repair). The manager will utilize a highly leveraged, audit-centric approach to drive quality excellence across manufacturing and field service activities. The QA Manager will work collaboratively with Manufacturing, Engineering, Operations, and HSEQ to embed a proactive, performance-driven quality culture.Essential Responsibilities
Quality Management System (QMS) Leadership & Code Compliance
• Manage and maintain the company’s QMS, ensuring alignment with ISO 9001 standards.
• Serve as the primary technical quality authority for specialized industrial services, ensuring all fabrication and field processes strictly comply with ASME codes for leak sealing enclosures, ASME codes for bolting and tensioning, additional code compliance for Hot Tap and Valve repair services.
• Lead internal audits, facilitate external audits, and manage the certification process.
• Develop, validate, and maintain rigorous Inspection and Test Plans (ITPs) and digital checklists for high-pressure field workarounds and in-house enclosure fabrication.
• Ensure quality documentation (policies, procedures, forms) is current, accessible, and effectively communicated.
Non-Conformance (NCR) Oversight
• Administer the Non-Conformance Report (NCR) process from detection through resolution and root cause analysis.
• Collaborate with cross-functional teams to ensure timely corrective/preventive actions and identify process improvements.
• Track and trend NCR data to drive systemic improvement across all service lines.
Team Leadership & Distributed Quality Control
• Manage a small team of Quality Control Personnel, providing direction, coaching, and performance management.
• Assign inspection responsibilities, prioritize tasks based on project timelines, and ensure accurate execution of QC activities.
• Empower this team to act as high-level system auditors and subject matter experts, while training and holding frontline operational supervisors accountable for daily, tactical QC execution.
• Train and mentor QC staff in inspection techniques, documentation, and quality proceduresin line with the company operational requirements.
Manufacturing and Field Services Support
• Oversee and support quality control efforts across both in-house manufacturing and field services, ensuring products and services meet specifications to both internal and externalcustomer standards.
• Engage with production and field teams to resolve quality issues and improve work processes.
Process Improvement and Data Analysis
• Collect, analyze, and report quality performance metrics; identify trends and areas for improvement.
• Lead or participate in root cause investigations and continuous improvement initiatives using tools such as 5 Whys, Fishbone, and Pareto analysis.
• Collect data and analyze the negative cost impact of non-conforming activities
• Collaborate with Engineering and Manufacturing to support design and process improvements.
Digital Transformation
• Collaborate with all stakeholders to implement the digital transformation of the QA/QC process in a timely and cost-effective manner.
Customer and Stakeholder Engagement
• Serve as a quality point of contact for customers, vendors, and third-party auditors.
• Respond to quality concerns, lead investigation efforts, and implement appropriate resolutions.
• Represent the Quality function during client meetings, reviews, and project onboarding discussions.
Qualifications
• Strong knowledge of ASME. ISO. Welding codes, QMS implementation, and audit management.
• Experience overseeing NCR processes and implementing effective corrective/preventive actions.
• Demonstrated ability to lead and develop technical teams, including QC Inspectors or Technicians.
• Strong interpersonal and communication skills, with the ability to work cross-functionally with various departments.
• Detail-oriented and analytical, with experience using quality tools and targeted metrics to drive performance.
Education and Experience
• Bachelor’s degree in engineering, Manufacturing, Quality, or related technical discipline preferred.
• Minimum 5–8 years of experience in quality assurance roles, with at least 2 years in a leadership or supervisory capacity.
• Experience in manufacturing, industrial services, or heavy industry strongly preferred.
• Prior experience with ISO 9001 certification and QMS ownership is required.
• Quality certifications such as CQE, CQA, or Six Sigma are a plus.
Technical Skills
• Proficient in Microsoft Office Suite, including Excel (data tracking), Word (procedure development), and PowerPoint (reporting).
• Experience with QMS platforms or document control systems.
• Familiarity with inspection tools and techniques (e.g., calipers, gauges, NDT methods) is beneficial.
• Working knowledge of root cause analysis and continuous improvement tools.
Other Requirements
• Strong organizational and time management skills with the ability to prioritize tasks.
• Must be able to work independently while collaborating across multiple departments.
• Willingness to visit shop floors, remote job sites, and vendor locations nationally as needed.
• High level of integrity and commitment to product and service quality.
Ability to communicate effectively at all levels of the organization, from frontline technicians to executive leadership.
4904 Railroad Street, Deer Park TX, 77356
